FAQ’s

Got a question? We may have the answer.

If you can’t find the answer to your question here, feel free to get in contact with us via our contact page, or send an email to hello@lostretreats.com.au – we will aim to respond within 2 business days.

Genral Information & Bookings

Sometimes you need to get LOST to find yourself.

Architecturally designed to provide you a memorable and magical short term stay, our contextually sensitive boutique Retreats create a seamless space for you to reconnect, dream, explore and wander. 

Located in some of our state’s most idyllic locations all accessible by 2wd, our Retreats have everything you need to unwind and immerse yourself in nature’s beauty.

Much more than just an accommodation provider, our off-grid Retreats complement the environment, using solar energy to create a sustainable, minimalistic way of living.

We also choose local products and recycled materials wherever practical and use local artists to furnish our Retreats with local handmade soaps, ceramics, glassware and artwork. 

Lost Retreats provide a sanctuary to escape the 9 to 5, a place to put the phone down and immerse yourself in nature and each other.

There is a two-night minimum stay at each retreat. 

Single night bookings can be arranged, subject to retreat availability. These stays are unavailable on Friday and/or Saturday nights and will include a $75 cleaning fee to cover retreat costs. For more information please email us hello@lostretreats.com with your desired retreat location and date. 

Our Retreats will be ready and waiting for you upon arrival. There is no need to interact with anyone on site. 

We have a key lock box and will send you a code prior to your arrival, just pop it back in upon your departure.

Check in: 3:00pm
Check out: 11:00am

Our Retreats also need time to refresh, so we kindly request you do not arrive prior to the 3:00pm check in time and depart no later than 11:00am on your scheduled departure day. 

This allows our cleaning and maintenance team time to prepare the Retreat for your arrival.

Please be mindful that our Retreats are not always easy to find, so try and avoid arriving after dark.

Please refer to each specific location for details on sleeping capacity.

Our Retreats contain everything you need to provide you with a memorable and magical stay.

We are passionate about using local suppliers and source local, sustainable products to furnish our Retreats where possible.  We know that the little things can make a big difference to your stay with us, so, we have included a few little luxuries and bespoke “Lost” items throughout all of our Retreats.

Each Retreat includes:

  • Luxurious artisan bathroom, with hot shower, fresh towels and handmade boutique soaps, which have been made especially for Lost Retreats
  • Fully functional kitchen with 2 burner stove, fridge/freezer and cooking utensils with basic cooking staples (oil, salt, pepper, coffee, tea)
  • Our hand blown “Lost” glassware and handmade “Lost” ceramics coffee cups, plates & bowls
  • Super comfortable, sustainable mattress, blankets and linen
  • Internal fireplace for those chilly nights 
  • Power points to charge devices
  • Board games, books and knick knacks to keep you entertained
  • Outdoor setting
  • Record/Bluetooth Player / and selection of records
  • An outdoor bath to soak up the ambiance*

*As our Retreats are made specifically to suit each environment and crafted individually, there may be variances in what’s included. Be sure to check the specific retreat location page for more details.

We have a few simple ground rules for our bespoke Retreats:

  • Take all rubbish with you 
  • Never leave your fire unattended 
  • Respect the property and surroundings
  • No smoking inside the retreat
  • No Swimming in any watercourses or dams

Specific site instructions and guidelines can be found in the field guide within the Retreat.

Payment in full is required to secure a booking.

We do not charge a bond, however we do reserve the right to charge for any damages and waste fees to your credit card upon departure.

Once payment is received you will receive email confirmation of your booking within 24 hours and pre arrival instructions a few days before your scheduled arrival.

We can accommodate last minute bookings subject to availability, please contact hello@lostretreats.com for more details.

We understand that life’s unpredictable and things can change.

Changes can be made at least 28 days prior to scheduled arrival. Guests can either rebook, receive a credit voucher for the full amount or receive a refund minus an administrative processing fee of 5% of the total booking amount.

For cancellations within 28 days of scheduled arrival makes rebooking our Retreats difficult and unfortunately no rebooking, refund or credit voucher will be provided either in part or otherwise.

We do not provide refunds for non-arrivals or unused nights.

All cancellations or changes to your booking must be made via email or by phone.

We also recommend that you purchase travel insurance to cover any unforeseen circumstances including: flight cancellations, medical expenses and loss or damage of personal belongings during your stay.

Yes you can! Let us know as soon as possible (ideally a week before) and we can transfer the booking for you.

Absolutely!
You can purchase a gift card just email us at
hello@lostretreats.com with the details and we will arrange it for you.

Before Your Stay

We want your stay to be as hassle-free and relaxing as possible, so we have provided the key ingredients to help you make the most of your stay.

Our Retreats have been designed to be minimalistic, however there are a few things that you’ll need to bring with you.

  • Enough food to last your stay 
  • Appropriate footwear 
  • Seasonal clothing
  • Sun protection, hat and sunscreen
  • Mosquito repellent
  • Torch if you plan on wandering around after dark 
  • Firewood, Kindling and paper – within the fire season only
  • A sense of adventure
  • Good company

It’s always a good idea to check the weather before you leave

The locations of our Retreats have been carefully selected to provide our guests a unique and memorable experience. Located on unique and diverse settings we offer a range of experiences and landscape to unwind.

Check the booking page for the specific site address.

We do not need mains power or water to operate. Powered by the sun and dedicated water sources give us greater flexibility in the selection of our locations, opening up some of the most unique and desirable locations to place our Retreats.

Please refer to each specific location for details on sleeping capacity.

Some firewood is supplied for the combustion heater inside the retreat, however, bring some with you for those chilly nights. We do not supply wood for the external fire pit (refer to each site for specifics) so if you intend using the firepit you will need to bring your own wood.

More details will be provided in the pre arrival information.

Unfortunately, we do not accommodate pets in our Retreats. 

We have partnered with a number of hosts and are working to make pet friendly sites available in the near future.

A standard two wheel-drive will be able to access the designated parking area of all Retreats. However, each retreat is unique, so be prepared for some dirt roads and walking.

More details will be provided on the pre arrival instructions.

During Your Stay

Our Retreats have been designed to handle all weather extremes. Being off grid, we do try to minimise our electricity consumption; maintaining a low impact,  subsequently air-conditioning is not included. 

For cooling, our Retreats contain a fan and our windows are operable with screens to allow the prevailing breeze to drift through and cool down the Retreats in the evenings. We also have a portable cooler for your comfort during those very warm nights.

For heating our Retreats include a toasty fireplace (firewood included) to keep you warm on those chilly nights. Being a relatively small space, each retreat won’t take long to warm up. 

If you like predictability, we recommend booking your stay during your favourite season.

For the most part, varying weather conditions are all part of the experience. Rest assured our Retreats have been designed to enjoy in all weather conditions. 

If there are any extreme weather occurrences on the day of your booking that prohibit the use of our Retreats that are outside of our control, we can either refund or reschedule your booking.

Some of our sites do have provisions for campfires within a defined fire pit.

Please check each site for specifics and bring your own firewood.

Remember that no fires are permitted during fire ban season. 

We have partnered with local suppliers to provide the best and freshest produce on offer. These provisions can be pre-ordered from the booking page before you get there, and it will be ready and waiting for you, upon your arrival. 

Provisions are also available for purchase within the retreat, if you get the urge for something extra.
Just grab and enjoy, we’ll charge it straight to your credit card.

All our Retreats are fully equipped with everything you need to cook up a storm.

There is a 2-burner gas stove, fridge/freezer, all utensils including knives, wooden spoon, can opener, scissors, cutlery, plates, bowls, saucepans, oil, salt and pepper. We also provide natural dish-washing liquid and paper towels.

We kindly ask that you take all your rubbish with you. 

As our Retreats are in such unique locations it’s tricky for any waste removal services to visit us. 

Subsequently it is the guest’s responsibility to leave the retreat in the same condition as they found it, including taking all rubbish from inside and outside the retreat with them. 

It’s also a good opportunity to consider the amount of rubbish we generate and how we can minimise wastage.

Depending on the location, some sites may have phone reception, but don’t count on it. 

It’s a great opportunity to go for a walk, explore the region and rediscover what’s important to you.

Our water is double filtered and suitable for drinking. Please be mindful that water is a precious commodity and try to limit the use of it where possible.

Most of our Retreats have an outdoor bath to soak up the ambience, available for use all year around (especially nice on a cold evening). We also have a bath caddy to keep your wine or tea  within reach at all times!

As we are off-grid we are conscious of power consumption and subsequently don’t have a hairdryer in our Retreats as these rapidly deplete our batteries.

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Find Yourself

We are lost in busy; to-do lists, obligations, ticking boxes and chasing the next big thing... find yourself lost in simplicity for a moment. Get lost in thought, in laughter, in the view, in the moment.

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